Terms and Conditions

Last Updated: [ January 25, 2025]

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE.  

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the timaanjewels.com website (the "Website") and any purchase of products from Timaan ("Timaan," "we," "us," or "our"). The Website is owned and operated by Timaan, registered in Hyderabad, Telangana, India. By accessing or using the Website, you ("you" or "User") agree to be bound by these Terms and all applicable laws and regulations.

2. Definitions

  • "Website" means timaanjewels.com.

  • "Products" means jewelry and other items offered for sale on the Website, including lab-grown diamond jewelry.

  • "Lab-Grown Diamonds" means diamonds created in a laboratory environment using advanced technological processes, as opposed to mined diamonds.

  • "Custom Jewelry" means any jewelry item that is designed or modified to your specific requirements.

  • "Order" means a request by you to purchase Products from the Website.

  • "Business Days" means any day not being a Saturday, Sunday, or public holiday.

3. Website Use and User Accounts

  • Eligibility: You must be at least 13 years old to use this Website and place orders.

  • Account Creation: Creating an account is required to place orders on the Website.

  • Account Security: You are responsible for maintaining the confidentiality of your account password and all activities that occur under your account. You agree to notify Timaan immediately of any unauthorized use of your account or any other breach of security. Timaan will not be liable for any loss or damage arising from your failure to comply with this section.  

  • Prohibited Conduct: You agree not to:

    • Use the Website for any illegal or unauthorized purpose.

    • Violate any applicable laws or regulations.

    • Interfere with or disrupt the Website or servers or networks connected to the Website.  

    • Attempt to gain unauthorized access to any portion of the Website.  

    • Use any data mining, robots, or similar data gathering or extraction methods.

    • Upload or transmit any viruses, worms, or other malicious code.

    • Impersonate any person or entity.

    • Harass, threaten, or abuse other users.

    • Post any false, misleading, or defamatory content.

4. Products and Pricing

  • Product Information: We make every effort to ensure that product descriptions, images, and pricing on the Website are accurate. However, we do not warrant that product descriptions, images, pricing, or other content on the Website are complete, reliable, current, or error-free. Minor variations in size, color, and appearance may occur due to screen settings and photographic techniques.

  • Lab-Grown Diamond Disclosure: All diamonds sold on the Website are lab-grown diamonds, created using advanced technology. We refer to our diamonds as "lab-grown diamonds" and "lab-created diamonds" to ensure transparency.

  • Certification: All lab-grown diamonds sold by Timaan are certified by IGI/SJL. A digital copy of the IGI/SJL grading report is provided with each diamond purchase.

  • Ethical Sourcing: Our lab-grown diamonds are ethically sourced and conflict-free. Timaan is committed to sustainable and responsible practices.

  • Pricing: Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed.  

  • Pricing Errors: In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price. We will notify you of any such cancellation and offer you the option to purchase the product at the correct price or receive a full refund.  

5. Order Process and Payment

  • Order Placement: Placing an order on the Website constitutes an offer to purchase the selected Products.

  • Order Confirmation: We will send you an email confirmation upon receipt of your order. This email confirms that we have received your order but does not constitute acceptance of your order.

  • Order Acceptance: We reserve the right to accept or reject any order in our sole discretion. We may refuse an order for various reasons, including but not limited to, product unavailability, payment issues, or suspected fraud.  

  • Payment Methods: We accept the following payment methods: Visa, Mastercard, American Express, UPI, Net Banking.

  • Payment Processing: All payment processing is handled securely by PCI-compliant third-party payment gateways. Timaan does not store your full credit card details on our servers.

  • Custom Jewelry Orders: For custom jewelry orders, a non-refundable deposit of 10% is required to begin the design process. The final price will be quoted upon design approval. Custom orders are not eligible for return or exchange.

6. Shipping and Delivery

  • Shipping Area: We currently ship only within India via the website. Please reach out to us directly in case of international orders.

  • Shipping Methods: We use specific carriers for shipping. The available shipping methods and associated costs will be displayed during checkout.

  • Shipping Costs: Shipping costs are calculated and displayed at checkout. We offer free shipping across India. 

  • Delivery Timeframes: Estimated delivery timeframes will be provided during checkout. These timeframes are estimates only and are not guaranteed. Timaan is not responsible for delays caused by carriers or other factors beyond our control.

  • Shipping Insurance: All orders are insured.

  • Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us within 3 days of the expected delivery date. We will work with the carrier to resolve the issue.

7. Returns, Exchanges, and Refunds

  • Returns: We offer a 15-day return policy from the date of delivery for eligible items.

  • Return Conditions: To be eligible for a return, the item must be:

    • Unworn and in its original condition.

    • In its original packaging, with all tags attached.

    • Accompanied by the original sales receipt and diamond certificate (if applicable).

  • Return Exclusions: The following items are not eligible for return:

    • Customized jewelry.

    • Items marked as "final sale."

  • Return Shipping: The customer is responsible for return shipping costs, unless the item is being returned due to defects.

  • Refunds: Refunds will be processed to the original payment method within 14 business days of receiving and inspecting the returned item.

  • Exchanges: We offer a lifetime exchange policy for items of equal or greater value, based on the current market price of the materials. The same conditions and exclusions as returns apply to exchanges. 

  • Buyback: Please view the buyback policy for detailed rate card for value on buyback.

8. Warranty

  • Warranty Period: Timaan provides a one-year warranty on all jewelry from the date of purchase.

  • Warranty Coverage: This warranty covers manufacturing defects in materials and workmanship.

  • Warranty Exclusions: This warranty does not cover:

    • Normal wear and tear.

    • Damage caused by accident, misuse, or improper care.

    • Alterations or repairs performed by third parties.

Timaan believes in customer obsession and offers lifetime free minor repair and polishing services. Cost of any additional material that might be required after purchase is borne by the customer irrespective of warranty. 

  • Warranty Claim Process: To make a warranty claim, please contact us at claims@timaanjewels.com with your order number and a description of the defect. We will provide instructions for returning the item for inspection.

9. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Timaan or its licensors and is protected by Indian and international copyright and trademark laws. You may not use any content from the Website without our prior written consent.  

10. Disclaimer of Warranties

THE WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TIMAAN DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE.  

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TIMAAN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR THE PURCHASE OF PRODUCTS, EVEN IF TIMAAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TIMAAN’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE WEBSITE SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCTS GIVING RISE TO THE CLAIM.  

12. Indemnification

You agree to indemnify and hold harmless Timaan, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Website, your violation of these Terms, or your violation of any rights of another party.  

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms or the Website shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.  

14. Modification of Terms

Timaan reserves the right to modify these Terms at any time. We will post any changes to these Terms on the Website. Your continued use of the Website after the posting of changes constitutes your acceptance of the modified Terms.  

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.  

16. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: info@timaanjewels.com

  • Phone: +91-9966944415