FAQs
Purchasing FAQs
Q: How can I make a purchase?
A: To make a purchase, you can visit our website (www.timaanjewels.com) and browse through our collection. Once you find your desired jewellery piece, add to cart and proceed to checkout. Click on the “Chat with us on whatsapp” option for confirming your order if you don’t have to use an online method. It’s active between 8am - 10pm IST, 365 days a year.
Q: What payment methods do you accept?
A: We accept advance payments via UPI/bank transfers. If you live internationally or face any issues paying the amount, please contact our team through email <info@timaanjewels.com> or by calling/WhatsApp <+91-9966944415> to receive a separate payment link.
Q: Is it safe to make an online purchase on your website?
A: Yes, we take the security of our customers' personal and payment information seriously. Our website is encrypted and secure to protect your data.
Q. How do I customize my jewellery?
A: You can reach out to us on WhatsApp /call at <+91-9966944415> with your requirements. We specialize in customized orders and offer the most competitive rates in the market on these.
Returns and Exchanges FAQs:
Q: What is your return policy and if there are any items that cannot be returned or exchanged?
A: Please visit our policies section to know about the return and exchange policy.
Q. Does Timaan offer resizing?
A: Yes, we offer resizing. Any additional material cost (if needed) will be pre-informed to the customer before confirmation.
Order & Shipping FAQs:
Q: How do I track my order?
A: As soon as you place the order you will receive a call from our team within 24 hours confirming the details of your order and any other details you need regarding the order.
Q: Where do you ship to?
A: Shipping within India is free and included with your purchase. We offer international shipping to many countries. The client is responsible for payment of shipping, insurance, and any taxes/duties/custom fees on international shipping. Please contact us at +91-9966944415 for the complete list of countries we ship to and additional charges for the same.
Q: How long does shipping take?
A: The shipping time will depend on the piece you have purchased and production time. Typically, custom orders will ship out within 2-3 weeks, sometimes sooner if your order is available in inventory. Please note that these are estimated times and can vary due to customs and unforeseen circumstances.
Jewellery Trust & Care FAQs:
Q: How should I take care of my jewellery?
A: Real gold/diamond jewellery doesn't require a lot of maintenance. Our lightweight pieces are truly designed for shining without hassles. Your order comes with free long-lasting packaging ideal for storage as well as a portable pouch for travel on the go. You can clean your jewellery with a soft cloth if needed or come right over, we offer a complimentary once a year polishing service.
Q: Can your jewellery be worn every day?
A: We pride in jewellery that modern, independent women can wear daily with ease. Our jewelry is designed to be durable and withstand everyday wear. However, certain pieces may be more delicate than others. We advise checking the product descriptions or contacting our customer service for specific care instructions for each item.
Q: How can I know if the diamonds are not fake?
A: We work closely with certified manufacturers. Our jewellery is carefully handcrafted by fine artisans in India. Additionally all our 1ct+ diamonds are IGI certified and gold BIS hallmarked, both are accredited international certification authorities.
Q. Is it safe to buy jewelry online from Timaan?
A: Yes, we take utmost care in ensuring the delivery process is safe and that your jewellery reaches you intact. Your orders will be shipped to you fully insured. We urge all our customers to inspect their package(s) for damage or tampering before signing for receipt. Refer to our shipping policy for more details.
