Lifetime Exchange and Buyback
At Timaan, we value your long-term relationship with us and are pleased to offer a Lifetime Exchange and Buyback Policy on all jewellery purchased from Timaan within India (excluding loose gemstones). This policy allows you to exchange or sell back your Timaan jewellery at any point in the future, subject to the terms and conditions outlined below.
A) Lifetime Exchange Policy:
Exchange or upgrade your Timaan jewellery for a new piece from our collection anytime in the future.
Exchange Value Calculation:
The exchange value will be calculated based on the prevailing market value of the materials on the day the exchange request is raised, as follows:
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Gold: 100% of the prevailing gold rate.
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Lab-Grown Diamonds/Gemstones: 80% of the prevailing market price for lab-grown diamonds/gemstones.
Deductions:
The following deductions will be applicable to the exchange value:
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Discounts/Gifts: The equivalent value of any discount or gift received at the time of the original purchase will be deducted.
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Condition of Jewellery: Deductions may be applied based on the condition of the jewellery, including but not limited to damage, missing stones, or significant wear and tear. The valuation based on the quality inspection by Timaan will be final.
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Missing Certificates: If the original certificate of authenticity is missing, a standard deduction of ₹ 3500 per missing certificate will apply. For larger or more significant stones, the deduction may be higher.
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Making Charges and taxes: Making charges , taxes and any other miscellaneous charges will be deucted
Maximum Exchange Value:
The maximum exchange value that can be offered under this policy at any given time will be limited to INR 300,000 per item.
Exchange Process:
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Initiate Request: To initiate an exchange, please contact our customer service team at care@timaanjewels.com or visit one of our authorized stores (if applicable).
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Valuation: Our team will assess your jewellery based on the current market value and the condition of the piece, taking into account the applicable deductions. You will be provided with a valuation for your approval.
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Quality Check: The final exchange value will be confirmed after a thorough quality check by our experts. Timaan reserves the right to revise the valuation based on this inspection.
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Exchange Credit: Upon your approval of the valuation and completion of the quality check, the final exchange value will be provided as a credit that can be directly used towards the purchase of a new piece of Timaan jewellery. [Please specify if this credit will have an expiry period, e.g., valid for 365 days].
B) Lifetime Buyback Policy:
Sell your Timaan jewellery back to us at any point in the future.
Buyback Value Calculation:
The buyback value will be calculated based on the prevailing market value of the materials on the day the buyback request is raised, as follows:
-
Gold: 100% of the prevailing gold rate.
-
Lab-Grown Diamonds/Gemstones: 80% of the prevailing market price for lab-grown diamonds/gemstones.
Deductions:
The following deductions will be applicable to the buyback value:
-
Discounts/Gifts: The equivalent value of any discount or gift received at the time of the original purchase will be deducted.
-
Condition of Jewellery: Deductions may be applied based on the condition of the jewellery, including but not limited to damage, missing stones, or significant wear and tear. The valuation based on the quality inspection by Timaan will be final.
-
Missing Certificates: If the original certificate of authenticity is missing, a standard deduction of ₹ 3500 per missing certificate will apply. For larger or more significant stones, the deduction may be higher.
Maximum Buyback Value:
The maximum buyback value that can be offered under this policy at any given time will be limited to INR 300,000 per item.
Buyback Process:
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Initiate Request: To initiate a buyback, please contact our customer service team at care@timaanjewels.com or visit one of our authorized stores (if applicable).
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Valuation: Our team will assess your jewellery based on the current market value and the condition of the piece, taking into account the applicable deductions. You will be provided with a valuation for your approval.
-
Quality Check: The final buyback value will be confirmed after a thorough quality check by our experts. Timaan reserves the right to revise the valuation based on this inspection.
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Payment: Upon your approval of the valuation and completion of the quality check, the final buyback value will be provided to you via online bank transfer to your provided bank account within 14 days from the date of confirmation of the product's authenticity.
C) General Terms and Conditions for Exchange and Buyback:
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This Lifetime Exchange and Buyback Policy is applicable only to jewellery purchased directly from Timaan within India (through our website or authorized stores). For products not bought directly from Timaan, an additional deduction of 5% may be charged over and above this policy.
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Timaan products bought from non-authorized offline stores will not be eligible for exchange or buyback.
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You will be required to provide the original invoice or proof of purchase to avail of this policy.
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For products shipped to us for exchange or buyback, a nominal shipping charge of 2% of the product value or the actual shipping cost charged by our logistics partner, whichever is lower, will be applicable.
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You will be required to approve or reject the valuation within [Please specify the timeframe, e.g., 15 days] of receiving it. Once you accept, the exchange credit or buyback payment process will begin. In case of non-approval beyond the specified timeframe, the request may be cancelled.
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Based on our quality inspection, we reserve the right to change the exchange/buyback amount of the product.
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Timaan reserves the right to modify or terminate this policy at any time without prior notice. However, any exchange or buyback requests initiated prior to such modification or termination will be honored as per the policy in effect at the time of initiation.
